The follow up

Step 1: The follow up

We start by following up with recent customers to identify whether or not they were happy with the service you provided. The follow-up message is simple and to the point, inviting happy customers to click on a thumbs up, and unhappy ones to click on a thumbs down.

Step 2: The invitation

If a customer clicks on a thumbs-up, we identify them as a happy customer and invite them to leave reviews on sites like Google and Facebook – ultimately helping you build the online reputation you deserve.

The invitation
The service recovery

Step 3: The service recovery

If someone clicks on a thumbs-down, we identify them as an unhappy customer and privately bring them to your attention so you can rectify the problem before it has the opportunity to escalate – preventing bad word of mouth and increasing customer satisfaction.

Step 1: The follow up

We start by following up with recent customers to identify whether or not they were happy with the service you provided. The follow-up message is simple and to the point, inviting happy customers to click on a thumbs up, and unhappy ones to click on a thumbs down.

The follow up

Step 2: The invitation

If a customer clicks on a thumbs-up, we identify them as a happy customer and invite them to leave reviews on sites like Google and Facebook – ultimately helping you build the online reputation you deserve.

The invitation

Step 3: The service recovery

If someone clicks on a thumbs-down, we identify them as an unhappy customer and privately bring them to your attention so you can rectify the problem before it has the opportunity to escalate – preventing bad word of mouth and increasing customer satisfaction.

The service recovery

“We started using Review You on a Monday afternoon, and by Tuesday morning, we were already the top-rated workshop in Nelson!”

Dave Wilson – Pages Automotive

Take the next step with Review You

Book a one on one product demo below or try Review You for yourself. Even better, you could do both!

Book a demo

Book your free demo with a Review You product specialist, and see how easy it is to improve your online reviews.