We start by following up with recent customers to identify whether or not they were happy with the service you provided. The follow-up message is simple and to the point, inviting happy customers to click on a thumbs up, and unhappy ones to click on a thumbs down.

If a customer clicks on a thumbs-up, we identify them as a happy customer and invite them to leave reviews on sites like Google and Facebook – ultimately helping you build the online reputation you deserve.

If someone clicks on a thumbs-down, we identify them as an unhappy customer and privately bring them to your attention so you can rectify the problem before it has the opportunity to escalate – preventing bad word of mouth and increasing customer satisfaction.